Terms of Service

1. Acceptance of these Terms

These Terms of Service ("Terms") form a binding legal agreement between you and {{LEGAL_ENTITY}} ("Oliv", "we", "us", or "our"). They govern your access to and use of the Oliv™ iOS mobile application (the "App"), the marketing website at olivwellness.com (the "Site"), and any related services (together, the "Service").

By downloading the App, creating an account, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Medical Disclaimer. If you do not agree, do not use the Service.

2. Eligibility

You may use Oliv only if:

• you are at least 18 years of age;
• you have full legal capacity to enter into a binding contract under the laws of your jurisdiction;
• you are not barred from receiving the Service under applicable law, including United States, United Kingdom, or European Union sanctions, export controls, or denied-party lists; and
• you agree to comply with these Terms.

If you are using Oliv on behalf of any other person or entity, you represent that you have authority to bind them to these Terms.

3. Your account

To use most of the Service you need to create an Oliv account. You agree to:

• provide accurate and current information when you register;
• keep your account credentials confidential;
• be responsible for all activity that occurs under your account; and
• notify us promptly at support@olivwellness.com if you believe your account has been compromised.

You may close your account at any time inside the App: Settings → Account → Delete account. Deletion takes effect within {{DELETION_SLA}}; see our Privacy Policy for what happens to your data.

4. License to use Oliv

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to download and use the App on a compatible Apple device that you own or control, and to access the Site, for your own personal, non-commercial use.

This license is also subject to Apple's Licensed Application End User License Agreement (the "Apple EULA"), which governs your use of any iOS application. In the event of any conflict between these Terms and the Apple EULA, these Terms control as between you and us, and the Apple EULA controls as between you and Apple.

5. Acceptable use

You agree not to:

• copy, modify, distribute, sell, lease, or sublicense any part of the Service;
• reverse-engineer, decompile, disassemble, or attempt to derive source code from the App, except to the extent permitted by applicable law;
• access or use the Service to develop a competing product or service;
• access the Service by automated means (bots, scrapers, crawlers) or harvest data from it;
• upload viruses, malware, or any other code intended to interfere with the operation of the Service;
• use the Service to make medical, diagnostic, or prescriptive claims to any other person;
• use the Service in violation of applicable laws or regulations; or
• impersonate any person or misrepresent your affiliation with any person or entity.

We may suspend or terminate accounts that we reasonably believe are engaged in any of the above.

6. Intellectual property

6.1 Our property

The Service — including the Oliv™ name and logo, the seven-domain wellness framework, the septagon visual identity, all underlying assessment scoring methods, the face-scan reading process, the recommendation engine, the App's source code, written content, visual design, illustrations, audio, photographs, and all related intellectual property — is owned by us or our licensors and is protected by copyright, trademark, trade-secret, and other intellectual-property laws. All rights are reserved. Nothing in these Terms grants you any right, title, or interest in our intellectual property except the limited license expressly set out above.

You may not use the Oliv™ trademarks or any element of our visual identity (including the septagon mark) without our prior written permission.

6.2 Your inputs

You retain all rights to the assessment responses, optional face-scan data, and other personal information you provide to the Service ("Your Inputs"). By using the Service you grant us a worldwide, non-exclusive, royalty-free license to host, store, process, and use Your Inputs solely for the purpose of providing the Service to you and improving the Service for all users, consistent with our Privacy Policy. This licence ends when you delete Your Inputs (typically by closing your account), except where we are legally required to retain a record for a limited period.

7. Cost & payment

The Oliv™ App is currently free to use. There is no subscription tier, no in-app purchase, and no charge for any feature of the Service at this time.

If we introduce a paid feature, subscription, or in-app purchase in future, we will give you at least 30 days' notice before the new pricing takes effect, present clear pricing information inside the App, and update these Terms to describe how billing, auto-renewal, cancellation, refunds, and (for EU/UK consumers) your statutory right of withdrawal will work.

You will not be charged anything until you have agreed to the updated Terms and expressly opted in to any paid feature.

8. Health & wellness disclaimers

Oliv is not a medical service. The App provides general wellness information and product suggestions based on the answers you provide. It is not a medical device. It does not diagnose, treat, cure, or prevent any disease, and it is not a substitute for professional medical advice, diagnosis, or treatment.

You must read the full Medical Disclaimer before using the App. By using Oliv you agree to those disclaimers in full and acknowledge that you have read them.

9. Third-party products

The essential oils, supplements, and household products referenced in the Oliv catalogue are made and sold by independent third parties. We do not manufacture, sell, supply, distribute, or guarantee any third-party product. Always follow the manufacturer's label, dosage guidance, and safety information for any product you choose to use. We are not responsible for the availability, quality, safety, efficacy, or legality of any third-party product.

The Service may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of any third-party site or service.

10. Your feedback & submissions

If you send us suggestions, comments, ideas, or other feedback about the Service ("Feedback"), you grant us a perpetual, worldwide, irrevocable, royalty-free licence to use Feedback for any purpose, without any obligation or compensation to you. We may, but are not obliged to, act on any Feedback.

11. Disclaimer of warranties

To the maximum extent permitted by applicable law, the Service is provided "AS IS" and "AS AVAILABLE", with all faults. We expressly disclaim all warranties, whether express, implied, statutory or otherwise, including any warranty of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, or non-infringement.

Without limiting the foregoing, we make no warranty that the Service will be uninterrupted, secure, error-free, or free of viruses; that any defect will be corrected; that any data you provide will be preserved without loss; or that any results obtained from the Service will be accurate or reliable.

Some jurisdictions do not allow the exclusion of certain warranties. To the extent we cannot disclaim a warranty as a matter of law, that warranty is limited to the minimum period and scope required by law.

12. Limitation of liability

To the maximum extent permitted by applicable law:

• No liability for indirect or consequential damages. In no event will we be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business opportunity, goodwill, or reputation, arising out of or relating to the Service, even if we have been advised of the possibility of such damages.
• Cap on direct damages. Our total cumulative liability to you for all claims arising out of or relating to the Service will not exceed the greater of (a) {{LIABILITY_CAP}} (e.g. one hundred US dollars), or (b) the total amount you paid us for the Service in the twelve months immediately preceding the event giving rise to the claim.

The foregoing limitations apply regardless of the legal theory under which the claim is brought (contract, tort, statute, or otherwise) and regardless of whether we have been advised of the possibility of the damages.

Exceptions. Nothing in these Terms excludes or limits our liability for (i) gross negligence, fraud, or wilful misconduct; (ii) death or personal injury caused by our negligence; or (iii) any other liability that cannot be excluded or limited under applicable law. If you live in the EU or UK, your statutory consumer rights are not affected by anything in this section.

13. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless {{LEGAL_ENTITY}}, its affiliates, officers, directors, employees, and agents from and against any claim, liability, damage, loss, and expense (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right; or (d) your violation of any applicable law.

14. Termination

You may stop using the Service at any time and may delete your account inside the App.

We may suspend or terminate your access to all or part of the Service, with or without notice, if we reasonably believe you have breached these Terms, applicable law, or our policies, or if we discontinue the Service.

Upon termination, all rights granted to you under these Terms cease immediately. Sections that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution — survive.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes we will give you at least 30 days' notice before the new Terms take effect, by email and through the App. Non-material changes (such as typo fixes) are reflected by updating the "Last updated" date at the top of these Terms. Continued use of the Service after a change takes effect constitutes acceptance.

16. Governing law

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of the State of Wyoming, United States of America, without regard to conflict-of-laws principles. Subject to Section 17, any action arising out of these Terms or the Service must be brought in the state or federal courts located in {{WY_COUNTY}}, Wyoming, and you consent to the exclusive jurisdiction of those courts.

If you are a consumer resident in the United Kingdom or European Union, you have the benefit of mandatory consumer-protection provisions of the law of your country of residence. Nothing in these Terms removes the right you may have, as a consumer, to rely on those provisions or to bring proceedings in the courts of your country of habitual residence.

17. Dispute resolution & arbitration

17.1 Informal resolution first

Before filing any formal claim, we ask that you contact us at support@olivwellness.com with a description of the issue and that we work in good faith to resolve it within 30 days.

17.2 Binding arbitration — US residents

If informal resolution does not succeed and you are a resident of the United States, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") will be resolved by binding, individual arbitration administered by {{ARBITRATION_PROVIDER}} (such as JAMS or the American Arbitration Association) under its applicable consumer rules. The seat of arbitration is {{WY_COUNTY}}, Wyoming. The Federal Arbitration Act governs the interpretation and enforcement of this section.

17.3 Class-action waiver — US residents

You and we agree that Disputes will be resolved only on an individual basis and not as a class, collective, mass, consolidated, or representative action. The arbitrator may not consolidate the claims of more than one person without our consent.

17.4 Opt-out

You may opt out of the arbitration agreement in Sections 17.2 and 17.3 by sending written notice to support@olivwellness.com with the subject "Arbitration opt-out" within 30 days of creating your Oliv account. Opting out does not affect any other part of these Terms.

17.5 UK / EU residents

If you are a consumer resident in the United Kingdom or the European Union, Sections 17.2 and 17.3 do not apply to you to the extent prohibited by the law of your country of residence. You retain the right to bring proceedings in the courts of your country of habitual residence, and any class-action waiver above is not effective against you to the extent it conflicts with mandatory consumer-protection law.

17.6 Small-claims exception

Either party may bring an individual action in small-claims court for Disputes within that court's jurisdiction, in lieu of arbitration.

17.7 Injunctive relief

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

18. Severability & entire agreement

If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in full force and effect.

These Terms, together with our Privacy Policy, our Medical Disclaimer, our Cookie & Tracking Notice, and the Apple EULA, constitute the entire agreement between you and us with respect to the Service and supersede all prior agreements or understandings.

No waiver of any term will be deemed a further or continuing waiver of that term or any other term. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

19. Contact

Questions about these Terms? Email support@olivwellness.com or write to {{LEGAL_ENTITY}}, {{ADDRESS}}.